Happy Customers
= More Revenue
Sally Mildren, CEO and Managing Partner of Boss Lady Consulting, discusses the four reasons why you need to consider a Customer Experience program for your healthcare business.
Schedule a 30-minute strategic session with Boss Lady Consulting today to discuss your goals for organizational growth and how Customer Experience improvements can help you achieve them.
Before we engaged Boss Lady, GIE made it a few years with consistent growth. It was clear, however, that we were flattening out without a clear path to grow the business any further. We were a start-up that leveraged in-house, very high-level knowledge and it was evident that approach would not work long term.
We spoke with a number of consulting firms to find the right fit for us. When speaking with Sally, it was clear that she a seasoned industry expert with the ability to come in, understand our business and its goals, and clearly define a strategy to achieve them.
Boss Lady’s approach is foundationally meticulous, caring, and unlike the majority of consulting firms I’ve worked with, catered to the specific business they are working with. They dove in, quickly understood our business and applied market expertise to help us define an appropriate strategy. Once the strategy was defined, Boss Lady leveraged their extensive network to support the implementation of that strategy. It’s as if they provided the flight plan, the plane, and a good pilot to finally get us off ground.
Within a matter of months, we have seen double to triple year-over-year growth and expect that trend to continue; the return on investment has been almost immediate. Partnering with Boss Landy Consulting has been, without a doubt, the best decision we’ve made for our company and we are excited for what our continued partnership will achieve.
- Sarah K. Keifer, CEO at Growing Independent Eaters
Top 5 Reasons to Improve your CX
Customer service will have a much larger influence on STAR ratings in 2022. Get a head start!
2. Increase the Value of your services and Customer Loyalty
Customers pay up to 20% more and return for good experiences.
3. Increase Referrals
Your most trusted referral source is your customer.
4. Improve Your Culture and Employee Engagement
Employees with a shared passion and purpose improve customer experience.
5. Increase Revenue
Better customer experience means better customer loyalty, retention, and referrals - resulting in revenue growth.
About Us:
We help your health business establish a strong customer experience, culture, employee engagement, and growth.
Our Mission is To Help Healthcare Businesses Exceed Patient Expectations.
At BossLady Consulting we believe that an extraordinary customer experience (CX) is possible in healthcare! And in no other industry is it more important! We also believe that the businesses that get CX right will have successful and scalable business growth, loyalty, positive employee engagement, and strong competitive advantage.
We partner with healthcare organizations to elevate their brand and deliver the experience that customers deserve by helping you develop the operational systems and processes for marketing, brand, culture, and engagement.
Our team is composed of customer experience, marketing, and operations professionals who’ve made a positive difference in the way consumers and patients experience the healthcare system. We have lived and led the vast improvements in patient satisfaction, provider satisfaction, and employee engagement that is a result of this work. We are on a mission to see patient and customer satisfaction truly take hold in the health industry.
Schedule a 30-minute strategic session with Boss Lady Consulting today to discuss your goals for organizational growth and how Customer Experience improvements can help you achieve them.